Industries: |
Call centers, hotlines Electricity, water, gas, nuclear, energy IT, software engineering, Internet Services other Telecom |
Skills: |
Customer Experience Management, Operational Planning, Process Development, Back Office Management, Complaint Management, Stakeholder Management, Business Continuity Planning, Contact Centre management, Customer Experience Management, Professional Selling Skills, Data Mining and Analytics, Billing System administration, Billing Systems, Database Administration, Mediation System administration, VAS Content Development, Developing trend analysis, Service Level Management, Quality Management, Project Management and Vendor Management
delivery
general management
governance
leadership
management
planning
stakeholder management
strategy
training
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